Returns & Refunds – MilliesNaas.com

Returns Period
You have 28 days from the date of delivery to return your items for a refund or exchange. All items must be in original, unused condition with tags attached.

Return Eligibility
To be eligible for return, items must be:

  • Unworn, unwashed and in original condition
  • In original packaging with all tags attached
  • Accompanied by original receipt or proof of purchase
  • Returned within 28 days of delivery date

Return Process
To initiate a return:

  1. Contact our customer service through our website
  2. Complete the return form included with your order
  3. Package items securely in original packaging
  4. Include all original documents and tags
  5. Ship using a traceable shipping method

Return Shipping Costs
Standard returns: Customer responsible for return shipping costs
Free returns provided for:

  • Faulty or defective items
  • Incorrect items received
  • Quality issues

Refund Processing
Once we receive and inspect your return:

  • Refunds processed within 5-7 business days
  • Amount refunded to original payment method
  • Email confirmation sent upon completion
  • Allow 7-10 business days for bank processing

Exchange Options
We offer exchanges for:

  • Different sizes
  • Alternative colors (subject to availability)
  • Similar products of equal value

Non-Returnable Items
The following items cannot be returned:

  • Personalised or customised items
  • Final sale items (clearly marked)
  • Worn or used products
  • Items without original tags
  • Gift cards

Faulty Items
If you receive a defective item:

  • Contact us within 14 days of delivery
  • Provide photographs showing the defect
  • We cover all return shipping costs
  • Choose between repair, replacement or refund

International Returns
Additional requirements for international returns:

  • Return within 28 days still applies
  • Customer pays return shipping costs
  • Include customs declaration as “Returned Goods”
  • Refund minus original shipping costs

Return Authorization
All returns require prior authorization. Unauthorized returns will not be accepted and will be returned to sender at their expense.

Quality Inspection
All returned items undergo quality inspection. Items not meeting return conditions will be returned to customer at their cost.

Store Credit Option
Choose store credit for:

  • Immediate processing
  • No return shipping fees
  • Extended validity period
  • Bonus credit on select returns

Holiday Returns
Extended return period for holiday purchases:

  • Items purchased November 15 – December 31
  • Eligible for return until January 31
  • All standard return conditions apply

Gift Returns
Gift returns accepted for:

  • Store credit only
  • Within 28 days of delivery
  • With original gift receipt

Partial Returns
Partial order returns accepted. Refund will be issued only for returned items meeting all return criteria.

Return Timeframe
Returns must be received within 14 days of return authorization. Late returns may be subject to restocking fees.

Damaged Returns
Returns damaged in transit will not be accepted. We recommend using insured shipping for valuable items.

Return Status
Check your return status:

  • Through your online account
  • Using return tracking number
  • Contacting customer service

For return questions or assistance, please contact us through the form on our website. Include your order number and return query for prompt assistance.